Shipping Policy

Last Updated: July 2026

Thank you for choosing Farazi Food. We are committed to delivering your order safely and as quickly as possible.

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1. Delivery Coverage

We currently deliver products across all districts of Bangladesh through trusted courier partners.

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2. Order Processing

• Orders are processed after confirmation by our customer support team.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Once your order is confirmed, we prepare it for shipment as quickly as possible.

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3. Estimated Delivery Time

Location	Estimated Delivery Time
Inside Dhaka	1–3 Business Days
Outside Dhaka	2–4 Business Days
Remote Areas	3–5 Business Days

Delivery times may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

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4. Delivery Charges

Delivery charges are displayed during checkout.

Charges may vary depending on:

• Delivery location
• Product weight
• Promotional offers

Any applicable delivery charge will be shown before you complete your order.

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5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most serviceable areas.

Customers are requested to:

• Keep the payable amount ready at the time of delivery.
• Verify the package condition before accepting the order.

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6. Order Tracking

Once your order has been shipped, our team may contact you with delivery updates.

If you need assistance regarding your shipment, please contact our customer support team.

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7. Failed Delivery

Delivery may fail if:

• Incorrect address is provided.
• Phone number is unreachable.
• Customer is unavailable to receive the order.
• Courier service cannot access the delivery location.

Additional delivery charges may apply if re-delivery is required.

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8. Damaged Package

If your package appears damaged during delivery:

• Please inspect the package before accepting it.
• Take clear photos if the package is damaged.
• Contact us within 24 hours with your order number and supporting photos.

We will review the issue and provide an appropriate solution.

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9. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been handed over to the courier, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel your order.

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10. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Farazi Food

📞 Phone: 01931112017

💬 WhatsApp: 01931112017

📧 Email: [email protected]

🌐 Website: https://farazifood.com.bd

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বাংলা সংক্ষিপ্ত নোট (ঐচ্ছিক)

ডেলিভারি সংক্রান্ত গুরুত্বপূর্ণ তথ্য:

• 🇧🇩 সারা বাংলাদেশে ডেলিভারি করা হয়।
• 🚚 সাধারণত ১–৫ কর্মদিবসের মধ্যে ডেলিভারি সম্পন্ন হয় (অবস্থানভেদে সময় পরিবর্তিত হতে পারে)।
• 💵 অধিকাংশ এলাকায় Cash on Delivery (COD) সুবিধা রয়েছে।
• 📦 পণ্য গ্রহণের সময় প্যাকেজের অবস্থা যাচাই করুন।
• 📞 কোনো সমস্যা হলে ২৪ ঘণ্টার মধ্যে আমাদের সাথে যোগাযোগ করুন।

এই নীতিমালা Farazi Food-এর জন্য পেশাদার, পরিষ্কার এবং গ্রাহক-বান্ধব।